Account Director

Pophouse is seeking a client service-focused Account Director to ensure we develop deep relationships with our clients while producing high quality, creative work. The ideal candidate has a background in both project management and design, strong leadership skills, and is a strategic problem solver. This role is critical to the success of Pophouse as we strive to have unmatched client service on all of our business.

To apply for this position, please submit your application to

01 Responsibilities +
  • Set the strategic direction for the account relationship and ensure we are developing a deep and trusted relationship with our clients
  • Work in tandem with the Design Director to ensure the highest level of design and client communication is being delivered on any project
  • Part of the leadership team, this role is responsible for ensuring that Pophouse is delivering the highest level of client service possible
  • Lead Project Managers and Associate Project Managers within the same account
  • Work closely with leadership and internal team members to help prioritize and schedule project-related tasks
  • Respond promptly to client requests and project issues and provide solutions to clients
  • Utilize project management tools to track, analyze, and provide support for meeting project deadlines
  • Identify new business opportunities to grow the partnership
  • Work with Design Director to oversee project team for overall adherence to design intent and carry through
  • Manage project schedules, staffing/productivity, budgets + clients, architects, vendors and consultants
  • Track financial performance of projects and report project health
02 Soft Skills +
  • Excellent communication, presentation and relationship development skills with clients and internal team members
  • Demonstrated leadership skills through hands on work within projects
  • Strong multitasking and organizational skills in order to keep projects on time and on budget
  • Problem solver
  • Dynamic and personable
  • Self-starter with a “whatever it takes” attitude, i.e. extremely proactive, responsible, and a great asset to the team
  • Able to thrive in a fun, team-oriented, competitive environment
  • Enjoys learning, as well as being coached and challenged
03 Qualifications +
  • Bachelor’s degree in business management, construction management, project management, or equivalent experience or relevant degree
  • 5+ years of Project Management experience with design or architecture firm
  • Expert understanding of client relationship growth, construction process, design phases, and product installation
  • Knowledge of project management tools
  • Strong interpersonal skills with an extreme passion for client success
  • Expert in Microsoft Office Suite